Client Services and Support
The Client Services division of Information Technology Services provides technology support for Manhattan University students and employees. The team also offers training and guidance on a wide range of campus technology tools and systems.
How Client Services Can Help
Client Services provides support through the ITS Help Desk and ticketing system, in-person service locations and the ITS Knowledge Base.
Contact the Help Desk
Contact the Help Desk to request assistance with a campus technology issue. Your request will be entered into the ticketing system so it can be tracked and routed to the appropriate person or division.
- Call: 718-862-7973
- Email: its@manhattan.edu
Visit Client Services
Client Services has two campus locations to provide in-person support.
Client Services, Jasper Hall
Location:
Jasper Hall, ground floor, north side
Hours:
- Monday, Wednesday and Thursday: 8 a.m.-5 p.m.
- Tuesday: 8 a.m.-6 p.m.
- Friday: 8 a.m.-1:30 p.m.
Client Services, Miguel Hall
Location:
Miguel Hall, room 100
Hours:
- Tuesday: 9 a.m.-7 p.m.
- Wednesday: 9 a.m.-6 p.m.
- Friday: 9 a.m.-5 p.m.
Search the Knowledge Base
The ITS Knowledge Base includes tutorials and support articles created by ITS staff. It is regularly updated to help students and employees find current information and resolve common technology issues.
Client Services Availability
Service Guarantee
During regular service hours, calls to Client Services at extension 7973 should receive a same-day return call if they are not answered immediately. Messages left outside normal hours of operation will be returned on the next business day.
Regular service hours are 8 a.m.-5 p.m. during the fall and spring semesters, and 9 a.m.-4:30 p.m. during intersession, spring break and summer.
Staff Availability
Client Services relies heavily on student employees. There may be times when staff availability is limited due to class schedules. During these periods, emergency classroom and network issues will be prioritized. Other requests will be addressed as staff become available.
Low-availability hours may change each semester and will be announced through ITS communications.
Support Outside Normal Business Hours
Support outside normal business hours is available by appointment only and depends on technician availability and supervisor approval.
Friday Closures
Client Services is closed on the following Fridays:
- June 6, 13, 20 and 27
- July 4, 11, 18 and 25
- August 1, 8 and 15
Report Issues or Share Feedback
You may report issues or provide feedback to ITS by double-clicking the Tell ITS icon on the desktop of public campus computers. You may also submit feedback online.
Submit feedback through Tell ITS
ITS Service Reports
ITS Service Reports include information from the ticketing and project management system, including service delivery statistics and rooms currently experiencing technology issues.
Request Technology Training
ITS provides training on a variety of technology topics and can help identify a training solution that fits your needs.