---
title: "Client Services & Support"
url: "/offices/information-technology-services/client-services-support"
type: page
date: 2026-04-07
updated: 2026-05-28
---

# Client Services & Support

## Client Services and Support

The Client Services division of Information Technology Services provides technology support for Manhattan University students and employees. The team also offers training and guidance on a wide range of campus technology tools and systems.

### How Client Services Can Help

Client Services provides support through the ITS Help Desk and ticketing system, in-person service locations and the ITS Knowledge Base.

### Contact the Help Desk

Contact the Help Desk to request assistance with a campus technology issue. Your request will be entered into the ticketing system so it can be tracked and routed to the appropriate person or division.

- **Call:** [718-862-7973](tel:7188627973)
- **Email:** <its@manhattan.edu>

### Visit Client Services

Client Services has two campus locations to provide in-person support.

#### Client Services, Jasper Hall

**Location:**  
Jasper Hall, ground floor, north side

**Hours:**

- Monday, Wednesday and Thursday: 8 a.m.-5 p.m.
- Tuesday: 8 a.m.-6 p.m.
- Friday: 8 a.m.-1:30 p.m.

#### Client Services, Miguel Hall

**Location:**  
Miguel Hall, room 100

**Hours:**

- Tuesday: 9 a.m.-7 p.m.
- Wednesday: 9 a.m.-6 p.m.
- Friday: 9 a.m.-5 p.m.

### Search the Knowledge Base

The [ITS Knowledge Base](https://manhattan.teamdynamix.com/TDClient/KB/Default) includes tutorials and support articles created by ITS staff. It is regularly updated to help students and employees find current information and resolve common technology issues.

### Client Services Availability

#### Service Guarantee

During regular service hours, calls to Client Services at extension 7973 should receive a same-day return call if they are not answered immediately. Messages left outside normal hours of operation will be returned on the next business day.

Regular service hours are 8 a.m.-5 p.m. during the fall and spring semesters, and 9 a.m.-4:30 p.m. during intersession, spring break and summer.

#### Staff Availability

Client Services relies heavily on student employees. There may be times when staff availability is limited due to class schedules. During these periods, emergency classroom and network issues will be prioritized. Other requests will be addressed as staff become available.

Low-availability hours may change each semester and will be announced through ITS communications.

#### Support Outside Normal Business Hours

Support outside normal business hours is available by appointment only and depends on technician availability and supervisor approval.

#### Friday Closures

**Client Services is closed on the following Fridays:**

- June 6, 13, 20 and 27
- July 4, 11, 18 and 25
- August 1, 8 and 15

### Report Issues or Share Feedback

You may report issues or provide feedback to ITS by double-clicking the Tell ITS icon on the desktop of public campus computers. You may also submit feedback online.

[Submit feedback through Tell ITS](https://docs.google.com/a/manhattan.edu/forms/d/e/1FAIpQLSeIph5pps5YgLJUC6NAN0PX7K3zCrPUh7cCcxYP1Q6cRm8xrA/viewform)

### ITS Service Reports

[ITS Service Reports](https://manhattan.teamdynamix.com/TDClient/Requests/ServiceDet?ID=19257) include information from the ticketing and project management system, including service delivery statistics and rooms currently experiencing technology issues.

### Request Technology Training

ITS provides training on a variety of technology topics and can help identify a training solution that fits your needs.

[Request technology training](https://manhattan.teamdynamix.com/TDClient/Requests/ServiceCatalog?CategoryID=6519)