IT Support Specialist (Operations)

Title: IT Support Specialist
Dept.: Information Technology Services
Hours: Monday – Friday 9 a.m. to 4:30 p.m.

The IT Support Specialist (Operations) reports to the Assistant Director of Client Services & Operations.


Responsible for whole campus IT Operations. Ensures Quality Control. Fosters an environment of excellent customer service. Research, develop and deploy technology for classrooms and computer labs. Presents new technologies to Asst. Dir. of Client Services and Operations. Coordinates deployment of new technologies as appropriate. Ensures computer lab hardware and software operating optimally. Work with Faculty to identify
packages to be installed/imaged/deployed. Build, test, maintain, and deploys Lab images. Provision of software and hardware for the Manhattan College community. Document all work activity in ticketing/project management system thoroughly. Document procedures related to daily tasks as well as new system implementation. Provides Tier III Client Services support campus wide. Supervise, mentor and train Student Support Staff. Maintain hardware and software inventories. Document new procedures. Writes scripts and batch files as needed to perform installation of software, fixes, etc.. Provide excellent web, phone, and in person customer service. Act as backup for Client Services as needed. Makes tickets as appropriate. Checks and updates assigned tickets daily. Checks ALL tickets weekly. Processes student employee Payroll. Responsible for maintaining supplies and other duties as assigned.

Supervises student employees.


Bachelor’s degree required. Bachelor’s degree in computer related field preferred. Excellent written and verbal communication skills required. Excellent customer services skills required. Knowledge of basic computer and network troubleshooting required.

Physical Requirements:

Must be able to lift 50 lbs. and ability to climb ladders.

If you are interested in applying for this position, please email your cover letter and resume to

Manhattan College is an independent Catholic Coeducational institution in the Lasallian tradition located in the Riverdale section of New York City. We expect our faculty, administration and staff to be knowledgeable about our mission to make a positive contribution to that mission. Women and minorities encouraged to apply. We are committed to a diverse campus community. AA/EO Employer. M/F/D/V