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Return to Campus

Coronavirus FAQs

In response to an emerging outbreak of a 2019 Novel Coronavirus (COVID-19), Manhattan College is taking proactive steps to ensure the health and safety of our community. Please refer to our FAQ below for some information to best guide your concerns.

Covid-19 Health Questions  |  Students  |  Residence Halls  | Employees  |  Emergency Resources | CARES Act-HEERF Funding


Covid-19 Health Questions

What do I do if I am experiencing symptoms related to COVID-19?

You should contact your primary care physician or the New York City hotline for COVID-19 testing: 844-692-4692. You may also email Health Services at for guidance.

What do I do if I am experiencing stress or anxiety related to the COVID-19 situation?

We realize that following COVID-19 in the news can cause stress and anxiety. Although the Counseling Center will be closed for in-person appointments, support services will be offered remotely via phone and HIPAA compliant video call. 

If you are new to the Counseling Center and would like to request an appointment, please call (718) 862-7394 between 9 a.m. and 4 p.m. Monday through Friday. Voicemails left after hours will be returned the following business day. If you have questions related to Counseling Center services or appointments, you may also email the Counseling Center at If you are currently working with a counselor in the Counseling Center, we will contact you directly via phone or email to check in and provide you with support. 


Will classes resume in the fall?

The College plans to open for the fall and to welcome students, faculty, and staff back to our campus, classrooms and residence halls. Our priority is to have the community together and to do this safely.  The President has appointed a campus-wide Task Force to plan all of the necessary changes to our operations and use of facilities in order to support this safe return to campus for the start of classes on August 31.  In addition to the Task Force, a President’s Advisory Council has been convened of industry experts and leaders who will inform our comprehensive planning efforts on returning to campus.

Will summer classes be held online?

All summer 2020 classes will be held either online or in a remote learning environment. As part of ongoing efforts to build summer course offerings and enrollment, summer session tuition has been reduced 30% for all undergraduate classes (excluding SCPS courses).

What do I do if I have trouble connecting to my online classes?

If you’re a student, contact If you’re a faculty member, visit this link which includes contact information for support. 

I’m a work-study student or a graduate assistant. What should I do?

For student employees working remotely, there is no change to the process for submitting timesheets online for scheduled work hours for supervisor approval, or for payroll processing according to the current schedule published online. For student employees who are unable to work remotely, please contact the office of Financial Aid at

Is Commencement on as scheduled?

Commencement and all related events are postponed. Planning is underway to reschedule Commencement events that normally would have taken place in May. 

How will I get my diploma?

Due to the postponement of the May 2020 Commencement ceremonies, the Registrar's office will be mailing your diploma to the permanent address we have on file for you.

If you would like to have your diploma mailed to a different address, please email from your Manhattan College email address to let us know where you would like us to send your diploma. 

Your diploma will be mailed in early June. If you have not received your diploma by June 8, 2020, please email so we can assist you.

You will also have the option to receive a digital diploma. Your digital diploma will be available in late May/early June, and you will receive an email when it is ready for you to view/use.

Will the library be open?

The O’Malley Library building is closed until further notice. However, we will maintain access to all our online resources. Additionally, librarians and other staff will be working remotely to provide assistance.

Will campus offices be open?

Certain buildings will be closed until further notice. Essential employees will continue to report, as directed by their supervisors.

I’m a spring 2020 study abroad student returning from overseas. What steps do I need to take?

Manhattan College is instructing all study abroad students returning home to self-monitor for 14 days. More information about this process can be found here. In addition, all returning students should maintain open lines of communication with their study abroad program staff and faculty to ensure that they are completing all required online academic work. If returned students have any questions or concerns about the re-entry process, they should reach out to

Residence Halls

When do I need to have my things moved out of the residence halls?

In order to successfully complete the move out process and get your prorated room and board account credit processed, all items must be removed by May 31. Residence Life is unable to house, pack or store residents’ belongings over the summer. Charges incurred by the College if residents have not completed the move out process will result in a reduction in the amount credited to the residents’ account. 

Please note these deadlines are subject to change. If there is a relevant change to the current ordinances or additional New York State mandates, Residence Life will reach out to you once again with an update. As the global pandemic has proven to be very fluid, we ask for your continued patience and cooperation. 

What options do I have for retrieving my belongings?

Residence Life has alternative options available to help with the planning of the retrieval of your belongings from the residence hall rooms. These include:

  1. Schedule a different move-out date between May 15 - May 31 so you may comfortably return to campus and safely retrieve your personal items.
  1. Utilize the services of Dorm Room Movers. Dorm Room Movers works with colleges, universities and boarding school students to pack, ship and store belongings. Dorm Room Mover is now offering a remote “move-out” process and is providing a service where they can set-up a live Zoom call video chat directly with you and their movers to have your belongings packed and picked up.

To Learn more about service options and pricing, text (856) 369-3676 or call (888) 769-3676.

What do I do after moving out?

After you complete the check-out process and remove all personal belongings from your room/suite/apartment, you should login to your myHousing Portal and complete the Spring 2020 COVID-19 Residence Hall Check-Out Form, which can be found in the Important Forms Tab. Overlook Manor residents must also drop off their keys. 

What should I do with my Microfridge?

MicroFridges will be picked up on May 18.

Will I receive a credit for room and board?

Effective March 23, 2020, the College made the decision to close most of the residence halls and suspend the meal plans of those students who were not required to remain on campus due to exigent circumstances. As a result, many of you received - or will receive - credits to your account balances for these expenses. 

With respect to housing, forty-seven (47) days remained in the Spring 2020 semester as of March 23rd. Therefore, for those students who paid the full $5,280.00 for housing on campus for the Spring term, the prorated amount reimbursed was in the amount of $2,085.38. This reimbursement was credited towards your account balance. If you are a graduating senior, or have a credit to your balance following the credited amount, you received a reimbursement.

With respect to board (meals), forty-four (44) on-campus dining days remained in the Spring 2020 semester as of March 23rd. The prorated amount reimbursed depends on the type of meal payments and plan you selected (meal swipes/declining dollars, ultimate plan, and/or Overlook plan). For those students with remaining meal swipes, the unused meal swipes will be credited towards future meals, unless you are a graduating senior, in which case you will receive a reimbursement. For those students with remaining declining dollars, those will be credited at the maximum daily rate for the unspent amount from the beginning of the semester until May 9th, the final scheduled on-campus dining day of the semester. You will be permitted to retain these dollars and use them towards future meals, unless you are a graduating senior in which case, you will receive a reimbursement. 

Who can I reach out to individually with any additional questions?

Please remember that all of Student Life is here to answer any personal questions that you may have. Feel free to email if you have extenuating circumstances or difficulties.


Am I considered essential personnel?

Essential personnel includes certain employees in Facilities, Physical Plant, Public Safety, Residence Life, IT, and others as designated by Human Resources. Employees with these designations have been notified by their supervisor/managers. If you are unsure of whether or not you should be on campus, please contact your immediate supervisor and/or department head. 

What are the responsibilities of non-essential personnel/employees?

  • All non-essential employees will continue to work remotely wherever possible. You are required to read the Employee Workplace Guidelines and Telecommuting, as well as complete the Telecommuting Provisions Request Form, if you have not done so already.
  • All employees, whether working on campus or remotely, are expected to be available during assigned work hours in order to perform their duties. As always, employees who are ill, or who are caring for family members or other dependents who are ill, should reach out to Human Resources for guidance on available leave types. 
  • Supervisors and department heads should continue to have regular communications and meetings with their employees. 

Will I still get my paycheck?

As long as employees continue working, whether on site or remotely, our standard pay practices will continue through June 30. 

Employees who are available to work but not able to do so because of building closures or other limitations should speak with their supervisors, who will be working with Human Resources and other administrators to temporarily reassign employees as we are able.  

Are there any changes to the sick/leave time policy?

If you are unable to work due to a COVID-19 related illness and/or disability, you are required to contact your immediate supervisor and/or department head so that your attendance records are recorded and tracked. In addition, you must also contact Eileen Armstrong, Director for Benefits & Compensation, at You may also be asked to  complete the Employee Accommodation Form: COVID-19 Employee Accommodation Request


CARES Act - HEERF Funding

What is the CARES Act/Higher Education Emergency Relief Fund?

The Coronavirus Aid, Relief and Economic Security (CARES) Act was passed by Congress and signed into law to provide economic relief from COVID-19. One section of the CARES Act established the Higher Education Emergency Relief fund and sent money to schools to use for emergency financial aid grants to students for expenses related to the disruption of campus operations and courses moving to a remote learning format due to the pandemic, such as food, housing, course materials, technology, health care and childcare expenses. 

The disbursement, from the U.S. Department of Education as part of the CARES Act Higher Education Emergency Relief Fund, is designed to prioritize students with the greatest demonstrated need and ensure that funds are distributed as widely as possible.

Who is eligible for the CARES Act funding?

Under U.S. Department of Education rules for the program, CARES Act funding may apply to degree-seeking students enrolled at Manhattan College and attending classes on or after March 13, 2020 of the Spring 2020 semester, including graduating seniors. 

The Department of Education requires that such students meet federal Title IV financial aid eligibility requirements to qualify for the CARES Act assistance. 

Title IV eligibility includes:

  • Must have a high school diploma or equivalent, such as a GED, or completion of high school in an approved homeschool setting
  • Must be working on an approved degree or certificate that is at least 24 credits in length 
  • Must be a U.S. citizen, or permanent resident
  • Must have been enrolled in on-campus classes - students enrolled in all online coursework will not be eligible
  • Must not be in default of a federal student loan or owe a repayment of a federal grant
  • Must register with the Selective Service if a male, and at least 18 years old
  • Must be enrolled at least half-time (6 credits for undergraduate, 3 credits for graduate)
  • Must be in Satisfactory Academic standing (SAP). For more information on SAP guidelines please visit the Financial Aid website

Unfortunately, the U.S. Department of Education does not allow these funds to be used for international students, undocumented students, dual credit students, non-matriculated students, or students enrolled exclusively in online courses. 

If you are a student from one of these groups, there may be other types of emergency aid available from the institution or private donors. Please see the questions below for details on applying for emergency assistance funding from the College. 

Do students need to apply?

Eligible students will be automatically considered and do not need to complete an application since the nature of the disruption affected students broadly. The College is committed to distributing the CARES Act funding to all eligible students that may have been impacted by COVID-19,to the greatest extent possible.

What constitutes eligible expenses to qualify for CARES Act emergency funding? 

CARES Act funds are meant to help students pay expenses such as food, housing, course materials, technology, health care and childcare expenses. Under federal aid guidelines, these expenses are typical components of a student’s cost of attendance (COA), or indirect expenses for the aid period. Note, the CARES Act focuses on expenses related to the Spring semester after the declaration of the COVID-19 emergency and related to a hardship caused by the closure of our residence halls and/or to the needs of students participating in remote coursework. While receipts are not necessary, acceptance of federal funds indicates student consent and agreement to use the funding received as intended.

What assistance is available for loss of income and other expenses not considered by the CARES Act? 

Requests for relief funding due to loss of household income, unemployment due to the pandemic, or other change in financial circumstance, cannot be considered under the CARES Act because the hardship was not caused by the closure of residence halls or by courses moving to a remote learning format. However, students are encouraged to contact the Financial Aid Administration office to review changes in circumstance related to their FAFSA application by sending an email to with subject line “Professional Judgement inquiry – {include ID number}” and providing a detailed explanation of the special circumstances, or phone the office at (718) 862-7100 to schedule a consultation with a financial aid counselor. 

When will CARES Act funds be available?

We anticipate processing the award transactions the week of May 18th and will then proceed with disbursing the grants thereafter. Recipients will be notified via their Manhattan College email account.

How much will each student receive under the federal CARES Act?

The distribution of funding utilizes demonstrated financial need as a prioritizing factor as guided by the allocation method from the Department of Education and an indication that the pandemic has resulted in unforeseen expenses for a broad set of our degree-seeking population.      

Grants will be awarded in tiered amounts — $70, $140, $210, $355, $360, $540, $900 — based on demonstrated financial need as calculated under existing federal Title IV financial aid guidelines and weighted for course enrollment load.

Grant amounts are calculated based on the demonstrated financial need of eligible students as reported on FAFSA submissions for the current academic year (Expected Family Contribution/EFC). Of the grant award amounts, the largest grant amounts will be made available to those students who have the greatest demonstrated financial need. See chart for grant distribution:

How will Manhattan College disburse CARES Act funding?

A distribution will be posted to the student account as "CARES Act HEERF Grant" and an automated refund will be processed by direct deposit or paper check. 

For students who have set up eRefund via the Student Account Suite, funding will be sent electronically to the designated bank account 1-2 business days after the refund transaction is posted. Students will receive an email when the refund transaction has been posted and is in process. 

For students who do not set up eRefund, a prompt to do so will be provided. After the time period indicated, accounts with no bank account designated will be routed for processing of a paper check. The paper check will be mailed to the permanent home address listed in the student record system. Paper checks will be mailed 10 to 14 days from the date of the refund transaction on the student account.   

In order to provide grant awards to students quickly, it is imperative that all eligible students sign up for electronic refund via the eRefund option under their student tuition account at under the ‘Refunds’ tab or under ‘My Profile Setup’. 

Will the CARES Act grant reduce financial aid or affect future aid? 

No. This is a one-time emergency grant to help students manage unexpected expenses related to coronavirus, and it will not impact other financial aid you are receiving or are eligible to receive in 2020-2021.

Emergency Resources

Are there any emergency resources available to me?

Because we know that some members of our community are likely worrying about basic necessities, we put together the following list of local NYC resources, links to databases of emergency food resources nationally, internet access, Manhattan College counseling services, LGBTQIA+ drop-in centers in NYC, online AA/NA meetings, and emergency storage.

  • Emergency Resources

    Emergency Food Assistance (Local/National):

    NYC Foodbank (find a pantry, soup kitchen or snap center near you).

    FoodHelp NYC Locator (find a pantry, soup kitchen or snap center near you).

    World Central Kitchen 

    Beginning Tuesday, March 17, in partnership with Bronx Assemblymember Michael Blake of the 79th District, WCK will distribute thousands of fresh, individually packaged grab-and-go meals to local families. These meals will be available to anyone in the area who needs extra support during this uncertain time. Using their expertise as a food logistics organization, WCK will be distributing meals at the designated sites listed below during lunchtime. They will be individually-packed fresh meals, ready to heat at home.

    • Beatstro, 135 Alexander Ave, The Bronx, NY 10454 (map) after 12:00pm
    • Bronx Drafthouse, 884 Gerard Ave, The Bronx, NY 10452 (map) after 12:15pm
    • Bland House, 40-25 College Point Blvd, Flushing, NY 11354 (map) after 12:30pm
    • Davidson Community Center, 2038 Davidson Ave, The Bronx, NY 10453 (map) after 11:30am
    • William Hodson Senior Center, 1320 Webster Ave, The Bronx, NY 10456 (map) after 11:45am
    • Greater Holy Tabernacle Church, 3780 3rd Ave, The Bronx, NY 10456 (map) after 12:30pm
    • Morrisania Air Rights Senior Center/Andrew Jackson Senior Center, 3135 Park Avenue, Bronx, NY 10451/ 325 E 156th St, Bronx, NY 10451 after 11:45am

    POTS Bronx Part of the Solution Food Pantry/ Soup Kitchen

    Address: 2759 Webster Ave, The Bronx, NY 10458
    •  POTS' doors are still open for guests and volunteers, although we are running at somewhat reduced capacity. 
    • Emergency Food Programs - Food pantry and lunch service are still in operation. With only six Food Pantry clients allowed in the building at a time, we are giving out prepackaged bags to limit person-to-person contact. Guests are given to-go plates for lunch and are being asked to eat outside the building.

    Feeding America Find your local food bank/food pantry. Database of emergency food, shelter, and medical resources searchable by zip code.

    God’s Love We Deliver delivers fresh, healthy meals to individuals living with a chronic or life-altering illness. Find out if you or a loved one qualifies to get medically-tailored meals delivered. 

    Counseling Resources - Manhattan College:

    Counseling Services are available through the Counseling Center. Please call 718-862-7394 for more information. Visit the Counseling Center Website for more resources and information at: 

    Youth/LGBTQIA+ Drop-in Centers (NYC):

    The Ali Forney Center

    • Offers emergency and transitional housing, drop-in services, meals, support groups, counseling and medical services for LGBTQ homeless youth.  
    • NYC Location: 224 West 35th Street, 15th Floor, New York, NY 10001
    • Contact them at (212) 222-3427.

    Safe Horizon Streetwork Project

    • Streetwork Project operates Drop-In Centers, and overnight shelters, where youth experiencing homelessness can socialize in a safe non-judgmental place. In the Drop-Ins, young people can get help with daily necessities such as meals, showers, clothing, wellness activities; medical care, legal assistance, mental health services, and linkages to emergency shelter.
    • NYC Locations: 
      • Streetwork Harlem Drop-In Center: 209 West 125th St - 2nd Floor, New York, NY 10027. Phone Number: 212-695-2220
      • Streetwork Lower East Side Drop-In Center: 33 Essex Street, New York, NY 10002. Phone number: 646-602-6404

    AA/NA Online Recovery Resources

    Emergency Storage

    U-Haul Offers 30 Days Free Self-Storage amid Coronavirus Outbreak:

    The free month applies to new customers with college IDs and is a limited-time offer subject to availability. Click on to find the store nearest you. Contact the store by phone or visit in person to take advantage of the offer.


    Enterprise Car Rental: College Student Travel Assistance
    • With colleges and universities announcing campus closures in response to coronavirus (COVID-19) concerns, Enterprise wants to make it easier for students to get home to their families by reducing the age minimum and waiving the young renter fees for rentals through May 31, 2020. Available to College Students 18 – 24 years of age.

    Internet Access - Free or Low Cost Broadband for Students during COVID-19 

    **Complied by Manhattan College ITS, more info added for Spectrum/Comcast

    Many companies are offering free broadband packages to students who have been affected by college/university closures.

    Charter Spectrum Broadbrand COVID-19 Response: Spectrum is offering free broadbrand to households with students.

    • Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
    • Spectrum/Charter also said it will partner with school districts to ensure local communities are aware of free internet, and it already offers a low-cost broadband service for low-income households. For students whose households do not qualify as low-income, regular rates will apply after 60 days. Spectrum has also said that it will not cut service to residential or small business customers who are unable to pay their bill because of coronavirus disruptions. 
    Comcast Internet Essentials COVID-19 Response:
    • Effective Monday, March 16, 2020, Comcast is offering 2 months free to new Internet Essentials customers (its broadband service for low-income families) in response to recent and anticipated emergency measures associated with the Coronavirus (COVID-19). 1-855-8-INTERNET (1-855-846-8376)- No contract required. 
    • Comcast said it will launch two new features of the Internet Essentials program. First, low-income families who live in a Comcast service area can sign up as new customers to receive 60 days of free Internet Essentials service, which is normally available to all qualified households for $9.95 per month.
    • In addition, the cable operator is increasing speeds for the Internet Essentials service from 15/2 Mbps (downstream/upstream throughput) to 25/3 Mbps for all new and existing customers, which will become the standard speed of the service going forward. To qualify for Comcast’s Internet Essentials service, customers must be eligible for public-assistance programs such as the National School Lunch Program, Housing Assistance, Medicaid, SNAP, or SSI.
    • Applicants can visit to enroll in the program; they may also call (855) 846-8376 for English or 855-765-6995 for Spanish. Comcast said it will send all new Internet Essentials customers a free self-install kit that includes a cable modem with a Wi-Fi router, with no term contract or credit check and no shipping fee.

    Altice/Optimum COVID-19 Response:

    • For households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access, offering Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within our footprint. 
    FCC Pledge:
    • "Keep Americans Connected" Internet service providers/cell/wireless and telecom companies are offering hotspots, increased broadband and unlimited data. Signing FCC pledge during disruptions caused by the Coronavirus pandemic. Full list of participants is in the FCC press release.T-Mobile, AT&T, Verizon, Sprint and many more.
    • The Federal Communications Commission said Friday that internet providers have agreed for the next 60 days to not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic. The companies will also waive any late fees and open its Wi-Fi hotspots to anyone in the country who needs them.

    AT&T COVID-10 Response:

    • AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families.

    AT&T/Access Program:

    • 'Access' from AT&T will continue to offer internet data to qualifying limited income households for $10 a month.

    Verizon/Fios COVID-19 Response:

    • Waiving late fees, signed FCC agreement.

    Verizon/Lifeline Program:

    • A federal assistance program that offers discounts to qualified low-income customers.

    Sprint COVID-19 Response:

    • Signed FCC Agreement Not terminating service if they are unable to pay their Sprint bill because of the coronavirus, and Starting on Tuesday 3/17, customers with international long distance calling plans will receive complimentary international calling rates from the U.S. to countries.
    • By next Thursday 3/19 Customers with metered data plans will receive unlimited data per month for 60 days (a minimum of two bill cycles) at no extra cost. To provide customers with an additional 20GB of mobile hotspot data per month.

    T-Mobile COVID-19 Response:

    • Access to unlimited data to ALL current T-Mobile customers 60 days. Additional mobile hotspot data. 
    T-Mobile EmpowerED Program:
    • Offering Lifeline partners low-income more data, and increasing the data allowance for schools and students using this program over that same period of time.

    Cricket Mobile COVID-19 Response:

    • Beginning March 14 will waive reconnect fees for customers who are affected by the COVID-19 pandemic. 1-800-CRICKET (274-2538) or 611.