In response to an emerging outbreak of a 2019 Novel Coronavirus (COVID-19), Manhattan College is taking proactive steps to ensure the health and safety of our community. Please refer to our FAQ below for some information to best guide your concerns.
What do I do if I am experiencing symptoms related to COVID-19?
You should contact your primary care physician or the New York City hotline for COVID-19 testing: 844-692-4692. You may also email Health Services at firstname.lastname@example.org for guidance.
What do I do if I am experiencing stress or anxiety related to the COVID-19 situation?
We realize that following COVID-19 in the news can cause stress and anxiety. Although the Counseling Center will be closed for in-person appointments, support services will be offered remotely via phone and HIPAA compliant video call.
If you are new to the Counseling Center and would like to request an appointment, please call (718) 862-7394 between 9 a.m. and 4p.m. Monday through Friday. Voicemails left after hours will be returned the following business day. If you have questions related to Counseling Center services or appointments, you may also email the Counseling Center at email@example.com. If you are currently working with a counselor in the Counseling Center, we will contact you directly via phone or email to check in and provide you with support.
What do I do if I have trouble connecting to my online classes?
If you’re a student, contact ITS@manhattan.edu. If you’re a faculty member, visit this link which includes contact information for support.
I’m a work-study student or a graduate assistant. What should I do?
We are working with the U.S. Department of Education on what guidance to provide to student employees and graduate assistants. Students will be receiving a communication about their status within the next week.
Is Commencement on as scheduled?
We haven’t made that determination yet but will provide more information no later than April 15.
Will the library be open during the rest of the semester?
The O’Malley Library building is closed. We will maintain access to all our online resources, and librarians will be working remotely to provide assistance.
Will campus offices be open the rest of the semester?
Certain buildings will be closed. Essential employees will continue to report, as directed by their supervisors.
I’m a Spring 2020 study abroad student returning from overseas. What steps do I need to take?
Manhattan College is instructing all study abroad students returning home to self-monitor for 14 days. More information about this process can be found here. In addition, all returning students should maintain open lines of communication with their study abroad program staff and faculty to ensure that they are completing all required online academic work. If returned students have any questions or concerns about the re-entry process, they should reach out to firstname.lastname@example.org.
Has Manhattan College cancelled all Summer 2020 and/or Fall 2020 study abroad programs?
The global situation continues to evolve rapidly with respect to the spread of COVID-19 and the Office of Study Abroad is following guidelines and recommendations from the CDC, State Department, WHO, and other national/global agencies and organizations. They will continue doing so as they plan for the upcoming academic terms. The Office plans to make a final decision regarding whether each Summer 2020 program is running or not by Monday, March 30. Fall 2020 exchange programs are currently under review. If Manhattan College decides to cancel any of its study abroad program due to health and safety concerns, the College will ensure that any deposit placed on that program to the College will be 100% refunded.
When can I move out of the residence halls?
A: Students received an email on Thursday, March 19 that gave them the option to complete an express move-out during the week of March 23, or delay moving out until May.
The schedule was created to separate groups of students by last name in accordance with social distancing protocols mandated by the CDC and local health authorities.
Although we are maintaining a no-visitor policy until further notice, we will permit family members on campus who help facilitate a quicker departure.
After belongings have been picked up, students will not be allowed back into the residence halls until they reopen officially.
I can’t come during the week of March 23. When can I move out?
A: Any student who is unable to move their items out at their assigned time must fill out the move-out extension form at https://tinyurl.com/MCmoveoutextension. This will allow us to provide alternative appointments for move out that still afford social distancing and safety.
What alternative moving arrangements can I make?
A: If you or a family member cannot come personally to campus, please consider using this alternative provider, Dorm Room Movers. Dorm Movers is here to help you with your move-out during the recent changes in the academic schedule. Dorm Room Movers has added FREE pickup dates for anyone who needs to store immediately. Storage pricing is per box or non-boxed item per semester. What's Included:
- Picked-up and delivered by professional movers.
- Insurance up to $100 coverage per box or unboxed item.
- Climate-protected storage and 24/7 security.
- BBB A+ accredited.
Learn more, text (856) 369-3676 or call (888) 769-3676
What do I do after moving out?
A: After you complete the check-out process and remove all personal belongings from your room/suite/apartment, you should login to your myHousing Portal and complete the Spring 2020 COVID-19 Residence Hall Check-Out Form, which can be found in the Important Forms Tab. Overlook Manor residents must also drop off their keys.
What should I do with my microfridge?
A: Please do not remove any microfridges from your room. Residence Life will be reaching out to MicroFridge to schedule an official pick up date. Any question regarding microfridges must be directed to MicroFridge.
Will I receive a credit for room and board?
A: Since the College will not reopen our residence halls for the remainder of the semester, in an effort to minimize the financial impact on students and families, room and board adjustments for students who will check-out of residence halls will be posted to students’ tuition accounts.
Credit adjustments will be processed in the coming weeks and refunds will be issued where accounts have a resulting credit balance and after any necessary revisions to housing-specific aid awards.
Students are encouraged to access the Student Account Suite to enter bank information for an eRefund to expedite processing. Students with approval to remain in the residence halls will receive separate communications regarding revisions to dining arrangements consistent with NYS updated guidelines for dining halls.
Who can I reach out to individually with any additional questions?
A: Please remember that all of Student Life is here to answer any personal questions that you may have. Feel free to email the DeanofStudents@manhattan.edu if you have extenuating circumstances or difficulties.
Am I considered essential personnel?
Essential personnel includes certain employees in Facilities, Physical Plant, Public Safety, Residence Life, IT and others as designated by Human Resources. Employees with these designations have been notified by their supervisor/managers. If you are unsure of whether or not you should be on campus, please contact your immediate Supervisor and/or Department Head.
What are the responsibilities of non-essential personnel/employees?
- All non-essential employees will continue to work remotely wherever possible. You are required to read the Employee Workplace Guidelines and Telecommuting as well as complete the Telecommuting Provisions Request Form, if you have not done so already.
- All employees, whether working on campus or remotely, are expected to be available during assigned work hours in order to perform their duties. As always, employees who are ill, or who are caring for family members or other dependents who are ill, should reach out to Human Resources for guidance on available leave types.
- Supervisors and Department Heads should continue to have regular communications and meetings with their employees.
Will I still get my paycheck?
So long as employees continue working, whether on site or remotely, our standard pay practices will continue.
Employees who are available to work but not able to do so because of building closures or other limitations should speak with their supervisors, who will be working with Human Resources and other administrators to temporarily reassign employees as we are able.
Are there any changes to the sick/leave time policy?
- If you are unable to work due to a non-related COVID-19 illness and/or disability, you are required to contact your immediate Supervisor and/or Department Head so that your attendance records are recorded and tracked. In addition, you must also contact Eileen Armstrong, Director for Benefits & Compensation at email@example.com and she will send you the appropriate paperwork that you are required to complete.
- If you are self-quarantined but are not sick, you do not have to use sick time and will continue being paid through April 30th. You must contact your Supervisor or Department Head as well as complete the Employee Accommodation Form: COVID-19 Employee Accommodation Request
- If you are not working due to childcare or caring for an elderly relative, your pay will continue being paid through April 30th and you do not have to record sick time. You must contact your Supervisor or Department Head as well as completing the Employee Accommodation Form: COVID-19 Employee Accommodation Request
Are there any emergency resources available to me?
Because we know that some members of our community are likely worrying about basic necessities, we put together the following list of local NYC resources, links to databases of emergency food resources nationally, internet access, Manhattan College counseling services, LGBTQIA+ drop-in centers in NYC, online AA/NA meetings, and emergency storage.
Emergency Food Assistance (Local/National):
NYC Foodbank (find a pantry, soup kitchen or snap center near you).
FoodHelp NYC Locator (find a pantry, soup kitchen or snap center near you).
Beginning Tuesday, March 17, in partnership with Bronx Assemblymember Michael Blake of the 79th District, WCK will distribute thousands of fresh, individually packaged grab-and-go meals to local families. These meals will be available to anyone in the area who needs extra support during this uncertain time. Using their expertise as a food logistics organization, WCK will be distributing meals at the designated sites listed below during lunchtime. They will be individually-packed fresh meals, ready to heat at home.
- Beatstro, 135 Alexander Ave, The Bronx, NY 10454 (map) after 12:00pm
- Bronx Drafthouse, 884 Gerard Ave, The Bronx, NY 10452 (map) after 12:15pm
- Bland House, 40-25 College Point Blvd, Flushing, NY 11354 (map) after 12:30pm
- Davidson Community Center, 2038 Davidson Ave, The Bronx, NY 10453 (map) after 11:30am
- William Hodson Senior Center, 1320 Webster Ave, The Bronx, NY 10456 (map) after 11:45am
- Greater Holy Tabernacle Church, 3780 3rd Ave, The Bronx, NY 10456 (map) after 12:30pm
- Morrisania Air Rights Senior Center/Andrew Jackson Senior Center, 3135 Park Avenue, Bronx, NY 10451/ 325 E 156th St, Bronx, NY 10451 after 11:45am
POTS Bronx Part of the Solution Food Pantry/ Soup KitchenAddress: 2759 Webster Ave, The Bronx, NY 10458
- POTS' doors are still open for guests and volunteers, although we are running at somewhat reduced capacity.
- Emergency Food Programs - Food pantry and lunch service are still in operation. With only six Food Pantry clients allowed in the building at a time, we are giving out prepackaged bags to limit person-to-person contact. Guests are given to-go plates for lunch and are being asked to eat outside the building.
Feeding America Find your local food bank/food pantry.
Auntbertha.com Database of emergency food, shelter, and medical resources searchable by zip code.
God’s Love We Deliver delivers fresh, healthy meals to individuals living with a chronic or life-altering illness. Find out if you or a loved one qualifies to get medically-tailored meals delivered.
Counseling Resources - Manhattan College:
Counseling Services are available through the Counseling Center. Please call 718-862-7394 for more information. Visit the Counseling Center Website for more resources and information at: https://inside.manhattan.edu/student-life/counseling-center/index.php
Youth/LGBTQIA+ Drop-in Centers (NYC):
- Offers emergency and transitional housing, drop-in services, meals, support groups, counseling and medical services for LGBTQ homeless youth.
- NYC Location: 224 West 35th Street, 15th Floor, New York, NY 10001
- Contact them at (212) 222-3427.
- Streetwork Project operates Drop-In Centers, and overnight shelters, where youth experiencing homelessness can socialize in a safe non-judgmental place. In the Drop-Ins, young people can get help with daily necessities such as meals, showers, clothing, wellness activities; medical care, legal assistance, mental health services, and linkages to emergency shelter.
- NYC Locations:
- Streetwork Harlem Drop-In Center: 209 West 125th St - 2nd Floor, New York, NY 10027. Phone Number: 212-695-2220
- Streetwork Lower East Side Drop-In Center: 33 Essex Street, New York, NY 10002. Phone number: 646-602-6404
AA/NA Online Recovery Resources
The free month applies to new customers with college IDs and is a limited-time offer subject to availability. Click on uhaul.com/storage to find the store nearest you. Contact the store by phone or visit in person to take advantage of the offer.
TravelEnterprise Car Rental: College Student Travel Assistance
- With colleges and universities announcing campus closures in response to coronavirus (COVID-19) concerns, Enterprise wants to make it easier for students to get home to their families by reducing the age minimum and waiving the young renter fees for rentals through May 31, 2020. Available to College Students 18 – 24 years of age.
Internet Access - Free or Low Cost Broadband for Students during COVID-19
**Complied by Manhattan College ITS, more info added for Spectrum/Comcast
Many companies are offering free broadband packages to students who have been affected by college/university closures.
Charter Spectrum Broadbrand COVID-19 Response: Spectrum is offering free broadbrand to households with students.
- Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
- Spectrum/Charter also said it will partner with school districts to ensure local communities are aware of free internet, and it already offers a low-cost broadband service for low-income households. For students whose households do not qualify as low-income, regular rates will apply after 60 days. Spectrum has also said that it will not cut service to residential or small business customers who are unable to pay their bill because of coronavirus disruptions.
- Effective Monday, March 16, 2020, Comcast is offering 2 months free to new Internet Essentials customers (its broadband service for low-income families) in response to recent and anticipated emergency measures associated with the Coronavirus (COVID-19). 1-855-8-INTERNET (1-855-846-8376)- No contract required.
- Comcast said it will launch two new features of the Internet Essentials program. First, low-income families who live in a Comcast service area can sign up as new customers to receive 60 days of free Internet Essentials service, which is normally available to all qualified households for $9.95 per month.
- In addition, the cable operator is increasing speeds for the Internet Essentials service from 15/2 Mbps (downstream/upstream throughput) to 25/3 Mbps for all new and existing customers, which will become the standard speed of the service going forward. To qualify for Comcast’s Internet Essentials service, customers must be eligible for public-assistance programs such as the National School Lunch Program, Housing Assistance, Medicaid, SNAP, or SSI.
- Applicants can visit internetessentials.com to enroll in the program; they may also call (855) 846-8376 for English or 855-765-6995 for Spanish. Comcast said it will send all new Internet Essentials customers a free self-install kit that includes a cable modem with a Wi-Fi router, with no term contract or credit check and no shipping fee.
- For households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access, offering Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within our footprint.
- "Keep Americans Connected" Internet service providers/cell/wireless and telecom companies are offering hotspots, increased broadband and unlimited data. Signing FCC pledge during disruptions caused by the Coronavirus pandemic. Full list of participants is in the FCC press release.T-Mobile, AT&T, Verizon, Sprint and many more.
- The Federal Communications Commission said Friday that internet providers have agreed for the next 60 days to not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic. The companies will also waive any late fees and open its Wi-Fi hotspots to anyone in the country who needs them.
- AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families.
- 'Access' from AT&T will continue to offer internet data to qualifying limited income households for $10 a month.
- Waiving late fees, signed FCC agreement.
- A federal assistance program that offers discounts to qualified low-income customers.
- Signed FCC Agreement Not terminating service if they are unable to pay their Sprint bill because of the coronavirus, and Starting on Tuesday 3/17, customers with international long distance calling plans will receive complimentary international calling rates from the U.S. to countries.
- By next Thursday 3/19 Customers with metered data plans will receive unlimited data per month for 60 days (a minimum of two bill cycles) at no extra cost. To provide customers with an additional 20GB of mobile hotspot data per month.
- Access to unlimited data to ALL current T-Mobile customers 60 days. Additional mobile hotspot data.
- Offering Lifeline partners low-income more data, and increasing the data allowance for schools and students using this program over that same period of time.
- Beginning March 14 will waive reconnect fees for customers who are affected by the COVID-19 pandemic. 1-800-CRICKET (274-2538) or 611.