IT Support Specialist (Operations)

Hours: Monday - Friday, 9 a.m. to 4:30 p.m.

The IT Support Specialist (Operations) is responsible for all ITS Operations work for Manhattan College. The IT Support Specialist (Operations) also provides second level Client Services support. The IT Support Specialist (Operations) reports to the Assistant Director of Client Services & Operations and the Lab Manager.

Responsibilities include, but are not limited to:

● Research, develop, and deploy technology for classrooms and computer labs
● Work with faculty to identify software packages to be installed/imaged/deployed
● Build, test, maintain, and deploy software lab images as per direction of the lab manager
● Document all work activity in ticketing/project management system thoroughly
● Document procedures related to daily tasks as well as new system implementation
● Provide tier II client services support campus wide
● Provide excellent web, phone, and in person customer service.
● Act as backup for lab manager as needed
● Supervise & train RLC student workers

Requirements:

● Interest in technology
● In depth knowledge of Microsoft Office applications and Windows Administration (Installation, Configuration, etc)
● Ability to quickly and easily learn new technology and present to end users
● Excellent second level hardware, software, and network troubleshooting
● Excellent written and verbal communication skills
● Excellent customer service skills
● Patience and dedication
● Ability to work outside of normal work hours when needed
● Must be able to lift 50 pounds
● Must be able to climb ladders
● Bachelors degree required
● Able to work independently and efficiently to meet deadlines
Strongly Desired:
● Experience supporting and troubleshooting an Enterprise level Windows environment
○ Group Policy and Print Server
● Experience with Linux
● Experience with imaging systems (Clonezilla, Acronis, etc)

If you are interested in being considered for this position, please email your cover letter and resume to humanresources@manhattan.edu