Financial Aid Counselor

Location: Miguel Hall
Hours: Monday – Friday 9:00 a.m. – 4:30 p.m.

Duties:

Reporting to the Director and Associate Director of Financial Aid Administration, the financial aid counselor will be involved in all aspects of financial aid administration including but not limited to counseling of students/families, needs analysis, processing of applications, loan processing, verification and packaging. The counselor will determine student budgets and awards for packaging based on income and asset analysis from ISIR information submitted by student; develop, negotiate and finalize student financial plans consistent with Title IV federal, state, NCAA, institutional regulations, and other third party regulations for awarding aid; counsel prospective and current students/families; determine eligibility for and process Stafford, Plus and alternative loans; act as main coordinator of the NYS Tuition Assistance Program and other NYS scholarships and awards; including certification and reconciliation; maintain a student caseload; follow up on missing/inaccurate information and ensure timely delivery of funds; manages planning and processing of financial aid data, loan data entry, loan processing and tracking of all related documents in SCT Banner and other financial aid systems. The counselor will represent the department at special events such as Open House, Accepted Student’s Day, Orientation, HS Financial Aid nights, etc.; assist with some evening and few weekend hours as needed; coordinate entrance and exit student loan counseling; ensure the provision of excellent, quality service to students, parents, faculty and staff; be familiar with FERPA, GLB and all other institutional, federal and state regulations; contributes to the overall success of the SFS Office, i.e. assistant in development of counter services, online and print materials, mailing bills, generating correspondence, answering phones, and retrieving and routing messages and emails; assist Director/Assoc. Director with special projects including website development and work related to retention, enrollment management and other interdepartmental initiatives.

Qualifications:

Bachelor’s Degree required. Three years related experience in financial aid preferred. Strong, working knowledge of Federal and State financial aid programs, policies and regulations is essential. Proven ability to utilize problem-solving techniques; incisive analytical ability and ability to prioritize and manage multiple tasks concurrently; demonstrated commitment to providing quality student service in a diverse setting; excellent planning, organizational, team-building, verbal/written communication skills required; initiative in seeking constant student service delivery improvements. MS Office necessary; strong general computer literacy; experience with Banner/SIS a plus.

If you are interested in applying, please fax your cover letter and resume to Ms. Vicki Cowan at (718) 862-7350 or email to humanresources@manhattan.edu.